If you are running a validator, your vote is weighed based on the total amount of tokens bonded and delegated to you that have not already voted. Validators are a pillar of Cosmos Hub governance and are strongly encouraged to vote on every proposal.
Delegators are free to vote in any governance proposal on the Cosmos Hub. If a delegator does not vote, they will inherit the vote of their validator.
We always make sure that our customers are aware of proposals to be voted on, and help them through the voting process as needed.